Uptime SLA
- Target availability: 99.9% per calendar month.
- Planned maintenance excluded from uptime calculations.
- Monthly uptime report available on request.
SLA + Terms
Service Commitments
These commitments cover availability, support response time, and beta usage terms for ProNeural.
Back to docsSupport response
- First response target: within 24 hours.
- P0 escalation: within 1 hour.
- Contact: [email protected]
Beta terms
- ProNeural is in beta and provided without payment integration.
- Usage may be monitored for reliability and quality improvements.
- Security best practices apply: never share API keys publicly.